While some businesses are returning to the office, there’s no denying that hybrid work has become the new normal for many. As a result, businesses are turning to Unified Communications as a Service (UCaaS) solutions to support employees as they work in the office, at home, or on the go.
In this article, we’ll explore the top UCaaS features that help to improve productivity!
All Communication in One Place
Unified Communications (UC) is a single platform that encompasses various communication features. This all-in-one approach with voice calls, video conferencing, group meetings, and messaging allows teams to effectively communicate and collaborate across different environments. For those who require on-the-go group messaging or a sit-down video conference, seamless teamwork is possible.
Screen Sharing
Collaboration is essential for achieving success regardless of where your workers are located. Lengthy email threads and document versioning can hinder productivity and negatively affect project deadlines.
By using the screen-sharing feature, colleagues can view the same documents in real time and discuss what changes or actions need to take place. This visual, combined with conversation, enables teams to efficiently complete project tasks.
File Sharing
The ability to share documents, presentations, and other files is essential to enhancing collaboration and productivity within teams. With file-sharing platforms like Dropbox, Google Drive, or Microsoft OneDrive, employees can drag-and-drop files to share them instantly and keep everything in a single shared place.
Integrations
A UCaaS platform should integrate with tools employees use on a regular basis. Options include email platforms like Google Workspace, Microsoft Teams, and Microsoft Outlook, as well as CRM platforms like HubSpot, Salesforce, and Zendesk.
Voicemail to Email
Managing emails doesn’t have to be a chore. The voicemail to email VoIP feature automatically forwards email recordings from one’s extension to one’s inbox. Your employees can listen to them when and where they want, and the transcription provided in the body of the email is great when listening to a voicemail isn’t feasible at the present moment.
Call Recording
UCaaS platforms also offer call recording capabilities. Businesses can record calls and store them in the cloud. By reviewing these calls, your team can assess the quality of customer service delivered and identify ways customer service can be improved.
Desktop and Mobile Apps
UCaaS offers employees the freedom and mobility to engage in various forms of communication from any device. Making and receiving calls, joining video meetings, and responding to messages can all be done on an app. Users simply need to install the app on their desktop or mobile device and log into the system while they’re securely connected to the internet.
Integrate UCaaS With CC3 Solutions
Today’s technology ensures that, no matter where people work, everyone can access the same secure system. When you’re ready to take advantage of UCaaS, reach out to CC3 Solutions. We have the mobile devices and applications to help you reach your fullest potential.
Contact us today to get started!